uuko's Privacy Policy — Your Data, Our Responsibility

1.1 Information You Provide

Information you provide directly to us includes:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• Preferred payment method (bKash, Nagad, Rocket, or Upay account details)
• Login credentials (username and encrypted password)
• Messages and information submitted via support tickets or live chat

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Referral source (how you arrived at our site)
• Cookies and similar tracking technologies (details in Section 6)

1.3 Transaction-Related Information

To secure financial transactions and prevent fraud, we retain:

• Deposit and withdrawal amounts and timestamps
• Gaming history and bonus usage records
• Transaction reference IDs received from payment gateways

uuko never sells your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:

3.1 Service Partners

Only necessary information is shared with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay), game providers (such as Pragmatic Play, JILI, PG Soft, Spribe), and IT service providers. These partners operate under strict confidentiality agreements with us.

3.2 Legal Obligations

uuko is required to comply when disclosure of information is necessary under a court order, a lawful request from law enforcement, or applicable law. We will notify you in advance where possible in such cases.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. We will give you advance notice in such a situation.

3.4 Explicit Consent

Beyond the cases above, your information will not be shared with anyone without your explicit consent.

uuko retains your information only for as long as it is necessary or required to meet legal obligations:

• Active account data: For the entire duration the account remains active.
• Financial transaction records: For a specified number of years as required by applicable law.
• Customer service communications: For a limited period after the issue is resolved.
• Marketing profiles: Until you withdraw your consent.
• Inactive accounts: After a defined period of inactivity, we will contact you and give you the opportunity to confirm before deleting your data.

Once the retention period ends, data is securely deleted or anonymised.

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. To obtain this information, send a request to [email protected].

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. We will update it within a reasonable time.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of processing. We will honour your request in such cases.

7.5 Right to Data Portability

You may request the information you have provided on our platform in a structured, machine-readable format.

To exercise any of these rights, email [email protected]. We will endeavour to respond within 30 business days.

uuko reserves the right to update this Privacy Policy from time to time. When a significant change occurs, we will:

• Update the revised date on this page
• Send a notification to your registered email address
• Display a visible notice on the platform

Continued use of the service after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.