uuko Terms & Conditions —
The Foundation of Your Protection

1 General Provisions

These Terms & Conditions ("Terms") constitute a legal agreement between the uuko platform and its users. By using the uuko website, mobile version, or any related service, you confirm that you have read, understood, and agreed to these Terms in full.

uuko operates as a secure and reliable online gaming platform. While these Terms are available in both English and Bengali, the Bengali version serves as the authoritative reference for users in Bangladesh.

• These Terms may be updated from time to time; notice of any changes will be published on the platform.
• If any part of these Terms is found to be unenforceable, the remaining parts will continue to apply.
• A delay in enforcing any uuko rule does not indicate that the rule has been waived.

2 Eligibility & Registration

To participate on the uuko platform, you must meet the following requirements:

• You must be at least 21 years of age. Only those aged 21 or above may open an account and play on uuko.
• Each individual may create only one account. Multiple accounts are prohibited and any such accounts will be closed.
• All information provided during registration must be accurate, complete, and reflect your own identity.
• Operating an account in the name of or on behalf of a third party is strictly prohibited.
• If you have previously decided to exclude yourself from participating on uuko, you are not permitted to open a new account.

uuko reserves the right to decline any registration request without providing a reason.

3 Account Management

Each user is fully responsible for maintaining the security of their own account.

• Your login credentials (username and password) must be kept confidential and must not be shared with any third party.
• If you suspect unauthorised access to your account, you must notify us immediately at [email protected].
• The account holder is responsible for all activity carried out through their account.
• If identity verification is required, uuko may request relevant documents; withdrawals may be temporarily suspended until verification is complete.
• It is your responsibility to keep the contact details registered on your account up to date at all times.

4 Deposits & Withdrawals

uuko operates a secure payment environment. The following mobile banking methods are currently supported:

• Minimum deposit amount: ৳500 per method.
• Minimum withdrawal amount: ৳500.
• Withdrawals are typically processed within 15 minutes to 2 hours.
• Withdrawals must be made using the same method used for the deposit; withdrawals to a different method are generally not permitted.
• uuko reserves the right to suspend or cancel any transaction if suspicious activity is detected.
• The mobile number and payment details registered on the account must match; mismatches may result in the transaction being cancelled.

5 Bonuses & Promotions

uuko offers various bonuses and promotional offers from time to time. Each offer carries its own terms, but certain general rules apply to all bonuses:

For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000. You must wager 10x that ৳1,000 bonus — i.e., ৳10,000 — before any bonus winnings can be withdrawn.

• Bonuses may only be used on eligible games; certain games do not count towards bonus wagering.
• Using multiple bonus offers at the same time is not possible.
• Transferring bonuses to third parties is strictly prohibited.
• uuko reserves the right to change or cancel any offer without prior notice.
• If bonus abuse is suspected, uuko reserves the right to cancel the bonus and any associated winnings.

6 Gaming Rules

All games offered on uuko are supplied by third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). The individual rules of each game apply.

• Any winnings resulting from a technical error are considered void and cancelled.
• Any dispute regarding a game result must be reported to [email protected] within 72 hours.
• Intentionally exploiting software bugs or vulnerabilities is strictly prohibited and may result in account closure.
• Automated software, bots, or any other technology may not be used to operate games.
• Colluding with other players is strictly prohibited.

7 Responsible Gaming

uuko believes that gaming is a form of entertainment and should never be used as a solution to financial problems. We are committed to responsible gaming.

• Users may set their own deposit limits, wagering limits, or temporary breaks.
• If problematic gaming behaviour is identified, uuko may reach out to the user.
• Any user may request that their account be voluntarily suspended or permanently closed at any time.
• It is the responsibility of every account holder to prevent minors (those under 21) from participating.

For more information on responsible gaming, please visit our Responsible Gaming page.

8 Privacy & Security

uuko places the highest importance on the privacy of users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information will only be used for service delivery, identity verification, and legal compliance.
• Personal information is not sold to third parties.
• Information may be disclosed upon request from a legal or regulatory authority.
• For the full details of our privacy practices, please see our Privacy Policy page.

9 Intellectual Property

All intellectual property rights in the uuko website, logo, brand name, graphics, content, and software are reserved by uuko and/or its licensors.

• No content from uuko may be reproduced, distributed, or modified without written permission.
• Copyright in game content displayed on the platform belongs to the respective game provider.
• Users may view content for personal, non-commercial purposes.

10 Limitation of Liability

uuko provides its services on an "as is" basis. uuko is not liable for the following:

• Loss caused by internet disconnection or technical failure.
• Account security breaches arising from the user's own actions.
• Technical issues with third-party game software.
• Changes to the service resulting from changes in applicable laws or regulations.
• Service disruptions caused by unforeseen circumstances or events (Force Majeure).

uuko's total liability shall at all times be limited to the total amount deposited in the relevant account.

11 Account Closure & Suspension

uuko may temporarily suspend or permanently close a user's account for any of the following reasons:

• Breach of any provision of these Terms.
• Providing false or misleading information.
• Suspicion of fraud, money laundering, or any other unlawful activity.
• Operating multiple accounts.
• Bonus abuse or exploiting the system unfairly.
• Misconduct towards other players or uuko staff.

Whether any valid balance is refunded upon account closure depends on the reason for closure. In cases of fraud or abuse, deposited funds may also be forfeited.

Users may also request to close their own account at any time. In that case, any remaining valid balance will be returned.

12 Changes & Amendments

uuko reserves the right to change, amend, or update these Terms at any time.

• A notice will be published on the website for significant changes.
• Continuing to use the platform after any changes are made will be considered acceptance of the new Terms.
• If you do not agree with the changes, you may request to close your account.
• The date of each amendment will be noted at the top of the page.

13 Contact

If you have any questions, feedback, or complaints about these Terms, please get in touch with us:

• 24/7 Live Chat Support — available directly on the platform
• Email: [email protected]
• Support available in: both Bengali and English

Our support team is available 24 hours a day, 7 days a week.